Public Service Telephone Company

Class Calling Features

Anonymous Call Rejection
Automatic Recall
Automatic Callback
Call Forwarding -Busy/ No Answer
Calling Name and or Number Delivery
Calling Number Delivery Blocking

Customer Originated Trace
Distinctive Ringing/ Call Waiting
Selective Call Acceptance
Selective Call Forwarding
Selective Call Rejection
Voicemail

Anonymous Call Rejection: works with Caller ID to reject calls from all callers who have chosen to block their name and/or number from being displayed on your Caller ID device.

How to Set Anonymous Call Rejection

  • Listen for the dial tone.
  • Touch-Tone: Press *77
  • Rotary: Dial 1177
  • Caller will hear a message stating that you are not accepting calls that are blocked.

How to Cancel Anonymous Call Rejection

Listen for dial tone.
Touch-Tone: Press *87
Rotary: Dial 1187


Automatic Recall: will eliminate missed calls and the need to rush to answer the telephone. Activated from a touch-tone phone or rotary dial phone, Automatic Recall will return a call to the last number that called you whether you answered the call or not. It will keep dialing the number up to 30 minutes if it is busy. A ring will alert you when the called number is available.

How to Set Automatic Recall

  • Lift the handset and listen for a normal dial tone.
  • If you were already on the phone and ignored a call waiting tone, press and quickly release the switchhook.
  • Dial *69 (On a rotary phone, dial 1169).
  • You will hear the phone number of your last incoming call. If you want to return the call, press 1. If not, hang up.

If the line is busy, hang up. Your phone will keep trying the line for up to 30 minutes.
A special call back ring alerts you if the line becomes free (some phones ring normally).
Lift the handset to automatically place the call.

To cancel your Automatic Recall Request

Dial *89 (On a rotary phone dial 1189).
Listen for the confirmation tone or announcement. Hang up.

Note:In some areas, after you dial *69, a recorded voice will give you the phone number of the call you missed and ask if you want to use the Automatic Recall feature. Just follow the voice instructions. Does not work on 800 numbers, 900 numbers, numbers outside the specified service area, non-published numbers, or on lines where Call Forward and some other call services have been activated.


Automatic Callback: Why be tied to the phone redialing a busy number when Automatic Callback can do it for you? When you are placing a call to a number and receive a busy signal, Automatic Callback will redial the busy number for you and keep dialing that busy number for up to 30 minutes. A special ring will alert you when the called number is available.

To Set Automatic Callback

  • If you dial and receive a busy signal, hang up, lift the handset and listen for a dial tone.
  • Dial *66 (On a rotary phone, dial 1166).
  • Your phone will check the number for up to 30 minutes.
  • A special callback ring alerts you if the line becomes free (some phones ring normally).
  • Lift the handset to automatically place the call.

To cancel your Callback Request

  • Press *86 (on a rotary phone dial 1186).
  • Listen for the confirmation tone or announcement. Hang up.

Call Forwarding Busy

The customer selected forward to telephone number is preprogrammed at the time service is established and can only be changed via service order.


Call Forwarding No Answer

The customer selected forward to telephone number and specified interval are preprogrammed at the time service is established and can only be changed via service order.


Calling Name and/or Number Delivery

  • When you receive a call, wait until your telephone completes the first ringing signal.
  • The telephone name and/or number of the person calling you will automatically appear on your display screen.

Note: Subscription to Calling Name and/or Number Delivery requires the purchase of a display telephone or an add-on display unit.
If the letter "P" or "Private" appears on your screen, the caller may have blocked the display of their number by pressing *67 (or dialing 1167 on a rotary phone) before placing the call. You can choose whether or not to answer the call.

If "Unknown Name", "Unknown Number", "Out of Area", or "0" appears, the caller is in an area that does not support Calling Name and/or Number Delivery Services.
If you already subscribe to Call Waiting, and receive a call while on the phone, the name and/or number calling will appear on your display unit. Display unit must be equipped for call waiting and customer must subscribe to regular and display call waiting.


Calling Number Delivery Blocking

How to Set Calling Number Delivery Blocking

  • Listen for dial tone.
  • Touch-Tone: Press *67
  • Rotary: Dial 1167

How to Cancel Calling Number Delivery Blocking:

  • Listen for dial tone.
  • Touch-Tone: Press *82
  • Rotary: Dial 1182

Anytime you would like to call someone who has the Anonymous Call Rejection Feature but you do not want your call to be blocked, Activate *82 prior to making call. This feature will be deactivated once your call has been finished.


Customer Originated Trace

How to

  • Hang up after receiving an annoying call.
  • Immediately lift receiver and listen for dial tone.
  • Touch-Tone: Press *57
  • Rotary: Dial 1157
  • Follow voice prompt, listen for confirmation of trace.
  • Hang up.

Note: The results of a trace will be released to the appropriate law enforcement agency after a complaint has been filed.
Customer Originated Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting Tone first, you will trace the wrong call.

Distinctive Ringing / Call Waiting

How to

  • Lift the handset and listen for the dial tone.
  • Press *61. (On a rotary phone, dial 1161)
  • Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your list.
  • Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off) or turn the feature OFF (if it is currently on).

To add the last caller to your list: Press #01#. (On a rotary phone, dial 1201.)
To hear the phone numbers on your list: Dial 1,  after the list is read, voice instructions will follow.
To add a number to your list: Press # (On a rotary phone, dial 12). Follow the voice instrcutions you'll hear. You can store up to 31 phone numbers on your VIP list.
To remove a number from your list: Press * (On a rotary phone, dial 11) Follow the voice instructions to remove any or all of those numbers.
To hear instructions again: Dial 0

Note: You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding, and similar services.
All numbers in memory will have the same ringing tone. One telephone number must be placed in your list to be able to turn on the service.


Selective Call Acceptance

How to

  • Lift the handset and listen for a normal dial tone.
  • Press *64. (On a rotary phone, dial 1164)
  • Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list.
  • Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list: Press #01#. (On a rotary phone, dial 1201.)
To hear the phone numbers on your list: Dial 1. After the list is read, voice instructions will follow.
To add a number to your list: Press #. Follow the voice instrcutions you'll hear. You can store up to 31 phone numbers on your VIP list.
To remove a number from your list Press * Follow the voice instructions to remove any or all of those numbers.
To hear instructions again: Dial 0

Note: You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding, and similar services.


Selective Call Forwarding

How to

  • Lift the handset and listen for a normal dial tone.
  • Press *63. (On a rotary phone, dial 1163)
  • Listen for an announcement telling you whether the feature is currently on or off.
  • Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your acceptance list: Press #01#. (On a rotary phone, dial 1201.)
To hear the phone numbers on your list: Dial 1 After the list is read, voice instructions will follow.
To add a number to your list: Press # Follow the voice instrcutions you'll hear. You can store up to 31 phone numbers on your VIP list.
To remove a number from your list: Press * Follow the voice instructions to remove any or all of those numbers.
To hear instructions again: Dial 0
To Access Or Turn Off Your Service (Once List is Established): Press *68, listen to prompt to tell if list is on or off. Be sure Selective Call Forwarding feature is OFF before attempting to add, delete or change a number on your list.

Note: You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding, and similar services.


Selective Call Rejection

How to

  • Lift the handset and listen for a normal dial tone.
  • Press *60. (On a rotary phone, dial 1160)
  • Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your acceptance list.
  • Follow the voice instructions and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your rejection list: Press #01#. (On a rotary phone, dial 1201.)
To hear the phone numbers on your list: Dial 1 After the list is read, voice instructions will follow.
To add a number to your list: Press # Follow the voice instrcutions you'll hear. You can store up to 31 phone numbers on your VIP list.
To remove a number from your list: Press * Follow the voice instructions to remove any or all of those numbers.
To hear instructions again: Dial 0

Note:You will not be notified when or how many calls have been rejected You may press 1, 0, #, or * at any time rather than waiting for the voice instructions.
The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding, and similar services.


Voice Mail

Here's a service from Public Service Telephone that makes sure that every call to your telephone gets answered without you having to buy additional equipment or install extra phone lines. When you're unable to answer a call (even if you're already on the line) Voice Mail will take your calls 24 hours a day, 7 days a week. This service is a valuable asset for many of our customers, both residential and business. You won't have to wait around for an important call again.

When Voice Mail answers your call for you, the caller hears a greeting in your own voice and is then invited to leave a message. You are then notified with a special dial tone that you have messages waiting. If you pick up your phone and hear a normal dial tone you have no messages. If you hear a "stutter" dial tone, you have messages. Your messages can be retrieved at any time from anywhere with a touch tone phone. To get your messages, simply call a special number and dial in your private security code. The system will then play back your messages. You can decide to temporarily save a message or erase it. It's as simple as that. And Voice Mail will walk you through the correct procedure each time you use the service. There's never any guess work.

There's no equipment to buy and maintain, it's more dependable than an answering machine and much less expensive than an answering service.